Our policies

An insight into our policies

As a registered Early Years setting, we have a number of policies and procedures that closely mirror those found in all Nurseries throughout Lincolnshire. These cover numerous subjects including Behaviour, Health & Safety and Equal Opportunities. The policies and procedures form the basis of our approach to care, education and safety of all children on our register and are therefore strictly adhered to. We therefore encourage ALL parents to take the time to read and familiarise themselves with them when their child first commences Nursery


Our aim is to show respectful awareness of all the major events in the lives of the children and their families in our setting as well as in our society as a whole, and to welcome the diverse backgrounds from which they come. In order to achieve this, we aim to acknowledge all the festivals which are celebrated in our area and the wider world and/or by the families involved with us. Children will be made aware of the many festivals celebrated by many cultures and will be introduced appropriately to the stories behind them. Children will be encouraged to welcome a range of different festivals, together with the stories, celebrations and special food and clothing they involve as part of our diverse society and the diversity of life. We seek advice from people familiar with particular festivals, (or the World Wide Web) when required.  

Behaviour Management

We believe that children and adults flourish best in an ordered environment in which everyone knows what is expected of them, and children are free to develop, play and explore without fear of being hurt or hindered by anyone else. We aim to encourage children to develop self discipline, cooperation, collaboration and self esteem in an atmosphere of mutual respect. Parents and carers will be informed of any behavioural issues sensitively by the Manager and/or key person when it is deemed appropriate. This will be when an injury has occurred to any child involved, or when behavioural issues are recurring. All adults within the setting provide positive role models for the children by showing care and courtesy. Our staff will praise and endorse desirable behaviour and ensure that children do not only receive attention for undesirable behaviour. All behavioural problems will be handled in a developmentally appropriate manner, taking into account individual children’s level of maturity, ability and understanding. Our full behaviour management policy can be found in our policies and procdures.  

Cameras and Mobile Phones

Children are only photographed with the consent of parents/carers. Written permission is obtained when a child joins the Nursery and the level of consent, including where the images may be used (eg personal records only, personal records and website) Management are responsible for ensuring that staff are all aware of any children who may not be photographed or where there is limited consent. Children featured on the website will not be named. In light of recent revised EYFS welfare requirements and also the recent events in regard to safeguarding children and the use of mobile telephones within the setting. Limes Play and Learn have put a rigid policy into place that ALL staff, visitors and students must adhere to. Please see the full policy in our folder!  

The Policy and Procedure Handbook can be found in the main room and whilst this file may not be removed from the premises, staff members will be happy to provide any copies you may require. 

Complaints procedure

We believe that all the children and adults who use our setting are entitled to courtesy and attention to their needs and wishes. Our intention is to work in partnership with children and their carers and the community in general and we welcome suggestions on how we could improve our group at any time. We have a suggestion box available at all times where suggestions can be made anonymously if preferred. We welcome you to our group and hope that you and your child have very enjoyable time whist here with us. If however, you have a complaint or are not happy about the service we offer to your children you can contact Ofsted, our regulating body to whom we are registered with, at any time on.

0300 123 1231 

We do hope of course that any parent or carer who is uneasy about any aspect of our provision, or a particular member of staff, would first talk over their concerns with the Manager.